Refund & Return Policy

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our 30-days return and refund policy ensure you have a fantastic shopping experience while giving you total peace of mind. Please check the details of return and refund policy below:

CANCELLING YOUR ORDER

Before dispatch

If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at support@wicreat.com, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.

What if my order has already left the warehouse?

As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please reject the parcel or we will confirm this and help you to arrange a return. 

Note: The order has been shipped once the tracking number is generated.

FREE RETURNS WITHIN 30 DAYS

If you change your mind about your purchase, you can return the items that must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging back using our tracked courier service for returns free of charge within 30 days of receiving the item. You can then choose to get the item refunded or exchange it for an alternative product.

To start a return, you can contact us at support@wicreat.com. DO NOT send scooters to the manufacturer OR the address it was shipped from! please include your order number and the reason for your return in your email. We’ll arrange for a return shipping label for you to drop the product off at your local post office for return. All such information must be received by us within 30 days of you receiving your product.

You can print the label and attach to the original box, which can then be dropped off at your local post office for collection by courier.

Please notify us as soon as possible after you send your return by emailing support@wicreat.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund.

FAULTY ITEMS WITHIN 30 DAYS

If you receive your item and it is faulty, damaged, or develops a fault under normal use within 30 days of delivery, then you can return it to us for repair, replacement or refund.

To initiate a return by post you must contact us via our email address: support@wicreat.com, quoting your order number and details of the fault. If you can, please also attach images or a short video that demonstrates the problem.

Following a email or phone based assessment, we’ll arrange for a return shipping label for you to drop the product off at your local post office for return.

All returns are assessed by a Wicreat technician and the fault must be confirmed before further action can be taken. This assessment process can take up to 7 working days from us receiving the product.